Order Complete

Thank you for your order.

Please note : There is nothing to pay up front, your invoice will be generated once the order is complete. This way you only pay for exactly what we scan.

If you have arranged a collection we will email you shortly with details on what we need to facilitate the collection by Royal Mail.

Otherwise please package your items as securely as possible, enclosing full contact details and post to the address below.

It if often best to send them in hard boxes / projector cassettes if they are stored in them.

Silver Dog Studios
2 John Yeoman Close
Little Neston
NESTON
CH64 4BF

Should you need an email address for the courier please use silverdogstudios@gmail.com 

Please aim to post your order within 7 days of ordering unless otherwise discussed.

You have automatically been allocated a place in our order queue. Should you not be able to post your order within 7 days please do let us know so we can adjust the order queue accordingly.

Please note if you have selected your items to be returned on DVD, this is a data disc only with the JPG files on a DVD, it is NOT a movie slide show of your images that will play in a DVD player. These are available but take extra work to produce and cost extra. Should you wish to have a movie slide show of your images please contact us to discuss.

On completion of your order, your slides / photos / tapes are all returned with your digitized images / video. We will only not return items at the request of the client.

Postage Suggestions

Please DO NOT use Evri as a delivery option, we constantly have problems with them and it is really not worth the risk.

Royal mail will collect from your house and have a 100% success rate delivering to us

We recommend using a recorded delivery service to send your items.

Parcels under 2kg in weight:

Royal Mail recorded or special delivery. You can order online and they will even collect from your home.

https://send.royalmail.com/ 

Parcels over 2kg in weight:

Royal Mail is now very competitive with parcels over 2kg and we fully recommend using their tracked 24 service. There is no need for a signature as there is always someone available to collect parcels. Tracked 24 offers free collection from your home and is the service we use if you book our collection service.

We do not recommend the use of budget couriers (EVRI / HERMES). We have never had an issue with Royal Mail, UPS or DPD in all the time we have been using them. With some budget couriers, we have had packages arrive wet, broken and very late.

To book a courier collection the websites below offer a selection of options. However Royal Mail are now often very competetive and will collect from your home.

https://uk.interparcel.com/
https://www.parcel2go.com/ 

We will contact you via email once your items arrive, should you have any questions about your order please call us on 0800 024 6126 or get in touch via our contact form below.